Communication skill has been defined in numerous ways. Communication takes place between two people. Communication is a mutual exchange of facts, thoughts and perceptions, resulting in a common understanding of all parts. According to L.A Allen, “communication is the sum of all the things one person does when he wants to create understanding in the mind of another”. Communication is a bridge of meaning between people.
Top 11 Communication Skills in the Workplace :-
According to https://www.thebalancecareers.com/communication-skills-list-2063779. I am very glad your article. I am also write a article on my word .How To Improve Communication Skills in the Workplace .Want to stand out from the competition? These are the top 11 communication skills that recruiters and hiring managers want to see on your resume and cover letter. Highlight these skills and demonstrate them during job interviews, and you’ll make a solid first impression. Continue to develop these skills once you’re hired, and you’ll impress your boss, teammates, and clients.
1. Listening :- Listening may be defined as the ability to identify and understanding of speaker’s accent or pronunciation, his/her grammar and vocabulary and grasping the meaning of the speaker’s speech. If the student’s or job person listening is poor, it will have a negative effect on the fulfillment of the other requirement for speaking, reading and writing. Therefore, listening skill has become a good communicator, one has to develop listening skill at first. Being a good listener is one of the best ways to be a good communicator. No one likes communicating with someone who only cares about putting in her two cents and does not take the time to listen to the other person. If you’re not a good listener, it’s going to be hard to comprehend what you’re being asked to do.
2. Verbal Communication :- Verbal communication refers to the form of communication in which message is transmitted verbally. Communication is done by word of mouth and a piece of writing. Objective of every communication is to have people understand what are trying to convey. In verbal communication remember the acronym KISS ( keep it short and simple ) When we talk to others, we assume that others understand what we are saying because we know what we are saying. But this is not the case, usually people bring their own attitude , precept, emotions and thoughts about the topic and hence creates barrier in delivering the right meaning.
3. Non-verbal communication :- Non-verbal communication is the sending or receiving of wordless messages. We can say that communication other oral and written, such as gesture, body language, posture, tone of voice or fact expressions, is called non-verbal communication. Non-verbal communication is all about the body language of speaker. Non-verbal communication helps receiver in interpreting the message received. Often, non-verbal signals reflects the situation more accurately than verbal messages. Sometimes non-verbal response contradicts verbal communication and hence after the effectiveness of message.
4. Context :- Every message ( Oral or Written), begin with context. Context is a very broad field that consists different aspects. One aspect is country, culture and organization. Every organization, culture and country communicate information in their own way. Another aspect of context is external stimulus. The source of external stimulus includes, meeting, letter, memo, telephone call, fax, note, email and even a casual conversation. This external stimuli motivates you to respond and this respond and this response may be oral or written. Internal stimuli is another aspects or communication Internal Stimuli includes, You opinion attitude, likes , dis-like, emotions, experience, education and confidence. These all have multifaceted influence on the way you communicate you ideas. A sender can communicate his ideas effectively by considering all aspects of context mentioned above.
5. Confidence :- Confidence has a common meaning of a certainty about handling something, such as work, family, social events, or relationships. Some have ascribed confidence as a state of being certain either that a hypothesis or prediction is correct or that a chosen course of action is the best or most effective. Self-confidence is having confidence in one’s self. Arrogance or hubris in this comparison is having unmerited confidence – believing something or someone is capable or correct when they are not. Overconfidence or presumptuousness is excessive belief in someone (or something) succeeding, without any regard for failure. Confidence can be a self-fulfilling prophecy as those without it may fail or not try because they lack it and those with it may succeed because they have it rather than because of an innate ability.
6. Sender/ Encoder :- Encoder is the person who sends message. In oral communication the encoder is speaker, and in written communication writer is the encoder. An encoder uses combination of symbols, word, graphs and pictures understanding by the receiver to best convey his message in order to achieve his desired response.
7. Receiver/ Decoder :- The person to whom the message is being sent is called ‘receiver’/ decoder. Receiver may be a listener or a reader depending on the choice of medium by sender to transmit the message. Receiver is also influenced by the influenced by the context, internal and external stimuli.
8. Ideas :- This is the subject matter of the communication. This may be an opinion, attitude, feelings, views, orders, or suggestions.
9. Communication Channel :- The person who is interested who is interested in communicating has to choose the channel for sending the required information, ideas etc. This information is transmitted to the receiver through certain channels which may be either formal or informal.
10. Feed-back :- Response or reaction of the receiver, to a message is called ‘feedback’. Feedback may be written oral message an action or simply, silence may also be a feedback to a message. Feedback is the most important component of communication in business or workplace. Communication is said to be effective only when it receivers some feedback. Feedback, actually, completes the loop of a communication.
11. Medium :- Medium is the channel through which encoder will communicate his message. How the message gets there. Your medium to send a message may be print, electronic or sound. Medium may be a person as postman. The choice of medium totally depends on the nature of you message and contextual factors discussed above. Choice’s medium is also influence by the relationship between the sender and receiver. The oral medium to convey your message, is effective when your message is urgent, personal or when immediate feedback is desired. While, when your message is ling, technical and needs to be documented, then written medium should be preferred that is formal in nature. These guidelines may change while communicating internationally where complex situations are dealt orally and communicated in writing later on.